All the information you need
Want to know at what time check-in is? Or how to reach our hotel? Or what meals are included in the overnight rate? Don’t worry, we’ve collected all the necessary information so that you can enjoy your holiday fully relaxed and carefree. At Silou Retreat, there’s no space for worries!
Check-in and check-out
On the day of arrival, we’re ready to welcome you from 2 p.m. On the day of departure, we kindly ask you to vacate your room by 11 a.m.
Payment methods
You can pay the bill for your relaxing stay at Silou Retreat in cash, by credit card (Visa, Mastercard) and debit card, or by bank transfer.
For non-refundable rates, the entire amount of your stay must be paid in advance.
Cancellation policy
For bookings made more than 20 days before the day arrival and stays of more than one night:
- Within 15 days before arrival: free cancellation.
- Between 15 and 10 days before arrival: 10% of the total amount.
- Between 10 and 5 days before arrival: 30% of the total amount.
- Between 5 and 3 days before arrival: 50% of the total amount.
- Between 3 days and 48 hours before arrival: 70% of the total amount.
- Between 48 and 24 hours before arrival: 90% of the total amount.
- Less than 24 hours before arrival or in case of no-show:100%, no refund.
For bookings made less than 20 days prior to arrival:
- For cancellations or changes made up to 7 days prior to the scheduled arrival date, no fee is charged.
- For bookings made up to 6 days before arrival, cancellation is free of charge within 48 hours before arrival.
Beyond these terms, the cost of the entire stay will be charged.
Pets
At Silou Retreat, only small-sized dogs are allowed, and only upon request. Please note that dogs are not allowed in the restaurant area, breakfast room, and (indoor and outdoor) wellness area , and must be kept on a leash inside the hotel. Owners are responsible for the cleanliness of the animal and must ensure that their pets do not disturb other hotel guests. Any damage caused by animals will be charged to their owners.
Please also inform the housekeeper about the time for cleaning theroom.
Inclusive services
The rate of your stay includes:
- Overnight stay in a room of your choice
- WiFi
- Access to spa and pools
- Parking and garage
- Breakfast (or other meals if included in the offer)
Last-minute rates
If you book two days or less before arrival, you’ll enjoy the best rate. In this case, if you cancel your trip within 24 hours before check-in time, you’ll be charged the full amount of your booking.
If you have any more questions or need more details, simply contact us.
Tourist tax
The tourist tax applicable from 1 May 2024 amounts to €1.50 per person and day.
The tax is reduced by 50% (€0.75) in the following cases: low season (01/05 - 15/06 and 01/10 - 30/11) and for organised groups with at least 25 participants.
Children under 15 years of age, residents of Valle d’Aosta, and guests staying for more than 7 consecutive nights are exempt from this tax.
Restaurant opening hours
Our Le 3 Fiette Restaurant serves delicious and fine creations from 12.30 p.m. to 2.30 p.m., and dinner from 7.30 p.m. to 9 p.m.
For lunch, you can also enjoy traditional dishes from Valle d’Aosta served at our Bistrot from 12.30 p.m. to 2 p.m., or charcuterie boards, sandwiches, and salads (cold dishes until 6 p.m.).
